aaq99 Privacy Policy

1.Introduction

aaq99 (referred to hereinafter as the "Platform", "we" or "our") is a trusted online gaming and sports betting service provider in Bangladesh. We place the highest importance on the privacy of our users' personal information.

This Privacy Policy ("Policy") explains how aaq99 collects, stores, uses, and where necessary shares your personal information with third parties. By using our Platform, you are considered to have given your consent to the terms of this Policy.

This Privacy Policy applies to the aaq99 website, mobile version, and all associated services. We ask that you read this Policy in full before you start using our Platform.

2.Information Collection

aaq99 collects your information through various methods. The types of information collected and the methods used are described in detail below.

2.1 Directly Collected Information

When you register on our Platform or use any of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account details and mobile banking (bKash, Nagad, Rocket, Upay) account information
• Address and country information
• Transaction history and financial information

2.2 Automatically Collected Information

When you use our Platform, we automatically collect the following information through technical means:

• IP address and device type
• Browser type and version
• Pages visited and click tracking data
• Session duration and activity logs on the Platform
• Device operating system and screen resolution
• Entry point (referral URL)

2.3 Identity Verification Information

To prevent fraud and ensure responsible gaming practices, aaq99 may collect government-issued ID images, selfies, or other supporting documents as part of account verification when required. This information will be used solely for identity verification purposes.

3.Purpose of Information Use

aaq99 uses the information collected for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gaming, betting, and other Platform features smoothly.
• Financial Transaction Processing: To process deposit and withdrawal requests in a timely manner.
• Communication: To send important notifications, promotional offers, and support-related information.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible Gaming: To identify unusual gaming behavior and provide assistance to users.
• Platform Improvement: For analysis and research to enhance the user experience.
• Legal Compliance: To comply with applicable laws and regulations.

We will not use your information beyond the purposes stated above without your consent.

4.Information Storage and Protection

aaq99 applies industry-standard security measures to keep your personal information secure. Our security practices are as follows:

4.1 Technical Security

• Data transmission is secured through SSL/TLS encryption.
• All sensitive information stored is kept in encrypted form.
• Firewalls and modern cybersecurity systems are used.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is provided.

4.2 Administrative Security

• Only authorized personnel can access your information.
• All staff are bound by confidentiality agreements.
• Data access logs are maintained and reviewed regularly.

5.Sharing Information with Third Parties

aaq99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in a limited way in the following cases:

5.1 Service Provider Partners

Necessary information may be shared with designated partners for payment processing (related to bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, technical support, and other services. These partners may only use the information for the specified purpose and are also bound by a confidentiality agreement.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement authorities, or any other legal requirement.

5.3 Protection of Organizational Interests

Information may be disclosed to relevant authorities when needed to investigate and prevent fraud, deception, or other unlawful activities.

6.Cookies and Tracking Technologies

The aaq99 Platform uses cookies and similar technologies. These technologies help improve the functionality of our Platform and personalize your user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the Platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information for analyzing and improving Platform usage.
• Security Cookies: Help detect and prevent fraudulent activity.

6.2 Cookie Control

You can control cookies through your browser settings. Please note that disabling essential cookies may affect some important functionality of the Platform.

7.User Rights

You have the following rights regarding your personal information:

• Right to Access: You have the right to know what information aaq99 holds about you and to receive a copy of it.
• Right to Correction: If there are any errors or inaccuracies in your information, you have the right to request that they be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, this may not be possible where legal obligations apply.
• Right to Restrict Processing: For specific reasons, you may request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive the information you have provided in a structured, machine-readable format.
• Right to Object: You have the right to object to the use of your information in specific circumstances.

To exercise any of the above rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

8.Privacy of Minors

aaq99 is an adult gaming platform. Our services are intended only for those aged 21 and above.

We do not intentionally collect any information from minors. If you believe that a minor is using our Platform or has provided information, please contact us immediately. We will arrange to promptly delete that information and close the account.

9.Data Retention Policy

aaq99 retains your information for as long as necessary to fulfill the purposes for which it was collected. We consider the following factors when determining the retention period:

• All information will be retained while the account is active.
• After an account is closed, certain information may be kept for a specified period in accordance with legal obligations.
• Financial transaction records are retained for the period required under applicable regulations.
• At the end of the retention period, information is securely deleted or anonymized.

If you request to close your account, we will delete your active personal information except where required by legal obligations.

10.Policy Changes

aaq99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the Platform.
• The "Last Updated" date on this page will be changed.

Continued use of the Platform after the updated Policy is published will be considered as your acceptance of the new Policy. For significant changes, we may seek your explicit consent.

11.Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Please also read our other legal pages: Terms and Conditions • Responsible Gaming • FAQ